Contact Us
When you choose American Family Insurance as your provider, you become a member of our family. We’re here for you to answer any questions you may have.
Here Are the Ways You Can Reach Us
Just pick the option that works best for you.
Call Us
Call us anytime at 1-800-MYAMFAM (1-800-692-6326). We’re here for you 24/7 via our automated pay-by-phone system and claims.
- Pay-by-phone system and MyAccount assistance from a live representative available Monday – Friday, 7 AM - 10 PM CST; Saturday, 8 AM - 8 PM CST; Sunday, 12 PM - 8 PM CST
- Getting a quote available Monday – Friday 8 AM - 8 PM CST, Saturday 8 AM - 8 PM CST
- Adding/removing a vehicle from an existing policy, billing and general service questions available Monday – Friday 7 AM - 8 PM CST, Saturday 8 AM - 8 PM CST
Contact Your Agent
Log into My Account or enroll to best contact your agent. At the very bottom of the My Account page, you'll find your agent's contact information, including their name, website, email and phone number.
Email Us
For more detailed queries, feel free to send us an email. Or select the type of inquiry below to submit a request.
Mail Us
Feel free to send us a letter too, if you prefer. Our mailing address is:
6000 American Parkway
Madison, WI 53783
6000 American Parkway
Madison, WI 53783
Report Claim Fraud
At American Family, we take you and your family’s safety seriously. That’s why if you may have been a victim of fraudulent activity, we want to hear from you. Contact our Special Investigation Unit at 608-242-4100 ext. 29510 or by email at askSIU@afics.com immediately.
More Resources
Discounts
From bundling to rewarding safe driving behavior, there are many great ways to save.
See Discounts