As the Customer Loyalty Specialist for the Sara Smucker Agency, it’s my job to take care of administrative tasks, making sure our agency runs smoothly. From scheduling policy review appointments, wishing you a happy birthday, or calling to let you know about our latest insurance programs, I love working in the insurance industry and building relationships with our customers. Prior to working for American Family Insurance, I spent many years in the mortgage industry, where I was able to perfect my customer service skills.