Billing and Payments FAQs
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Payments
General
How can I make a one-time payment online?
How do scheduled payments work? Can I change or delete a scheduled payment?
Can I select a different payment amount each time I pay?
How do I change or update a payment method?
Where can I view payment history and status in My Account?
What happens if my checking/savings account has insufficient funds when my payment is processed?
How do I download MyAmFam App or login to my account?
Automatic Payments
How do automatic payments work?
How can I cancel my automatic payment?
Can I pay multiple bills with one automatic payment?
Electronic Payments
What policies can I pay electronically?
How do I sign up to pay electronically?
How does paying electronically work for multiple billing accounts?
Can I make an electronic payment for a paper bill I received in the mail?
When does an electronic payment apply to my bill?
What if I want to stop paying electronically?
I received an error when trying to make a payment online. How can I pay my bill?
Billing
What is the minimum amount due?
What is the account balance?
When is my bill due?
Can I move my due date?
What is my billing account number?
What billing accounts can I view and pay in My Account?
Additional Billing
How do I view or print billing statements?
Are billing statements available in Spanish?
What if my minimum amount due changes after I’ve set up automatic payments?
What are Billing Account Preferences?
How current is my billing account information for electronic payments?
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